<p>We have full time, front desk/medical receptionist position openings at our Twinsburg location.</p> <p>Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. 50% of weekends in a month and some holidays are required. Schedules published on a monthly basis. Floating to nearby locations may be required as needed.</p> <p>University Hospitals Urgent Care - Delivering Quality Care with Purpose</p> <p>Are you a passionate customer service oriented person looking for a dynamic and rewarding career? Join University Hospitals Urgent Care, where you'll make a meaningful impact in a fast-paced clinical environment while enjoying work-life balance and professional growth opportunities.</p> <p>As a Patient Service Representative, you will be a key part of our healthcare team, providing front desk patient care and ensuring smooth clinic operations. This role is ideal for those who thrive in a high-energy, team-oriented setting and are committed to delivering exceptional care.</p> <p>Why You'll Love Working Here:</p> <ul> <li>LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) must be available to work 50% weekends in a month and some holidays - No overnight shifts, so you can prioritize both your career and personal life! </li><li>Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more </li><li>Paid Time Off & Holidays: Recharge and take care of yourself </li><li>401K with Company Match: Plan for your future </li><li>Professional Growth: Certification reimbursement, leadership opportunities & professional development </li><li>Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives </li></ul> <p>Key Responsibilities:</p> <ul> <li>ROLE & RESPONSIBILTIES: </li><li>Greet patients and provide instructions to all visitors in a polite and professional manner </li><li>Maintain the readiness of the reception area </li><li>Perform clerical tasks and adhere to established policies and procedures </li><li>Determine and collect each patient's financial responsibility </li><li>Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes </li><li>Assist the practice manager and other staff as required </li><li>Provide overall support for Physicians and office operations </li><li>Understand and enforce standard healthcare regulatory requirements </li><li>Collect and maintain all patient and business documents while maintaining confidentiality </li><li>Perform office procedures including all general administrative duties </li><li>Document Electronic Medical Record (EMR) all medical interventions </li><li>Assure HIPAA and OSHA compliance </li><li>Responsible for traveling to any clinic location to support the staff </li></ul> <p>EDUCATIONAL REQUIREMENT & QUALIFICATIONS:</p> <ul> <li>High school diploma or equivalent preferred </li><li>One-year experience in a medical office or emergency room setting but not required. </li><li>Ability to work nights, weekends, and holidays. </li><li>Experience with insurance eligibility and co-pay determination preferred but not required </li></ul> <p>PHYSICAL REQUIREMENTS:</p> <ul> <li>Required to work 12 hours shifts, weekends and holidays </li><li>Required to sit, walk, reach with hands and arms throughout workday </li><li>Finger dexterity and hand coordination required </li><li>Occasionally required to lift moderate weight (20-40 pounds) </li><li>Specific vision abilities required including close vision, distance vision, and ability to adjust or focus </li></ul> <p>At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!</p>