<p>Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.</p> <p>Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist at the Akron General Physician Office Building, you will ensure patients, families and visitors have an exceptional experience, from the moment they enter the hospital to the second they return home. You will handle check-ins and -outs, phone calls and scheduling. In the Urology Department, you'll find a culture where you can grow and develop your skills and find your place at Cleveland Clinic.</p> <p>A caregiver in this position works days from 7:30AM - 4:30PM or 8:00AM - 5:00PM.</p> <p>A caregiver who excels in this role will:</p> <ul> <li>Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. </li><li>Investigate, triage and resolve patient issues using the established HEART model. </li><li>Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. </li><li>Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. </li><li>Enter and maintain confidential patient information. </li><li>Recruit, enroll and educate patients on MyChart and Appointment Pass. </li></ul> <p>Minimum qualifications for the ideal future caregiver include:</p> <ul> <li>High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree </li><li>Demonstrated experience providing exceptional customer service and conflict resolution </li><li>Working knowledge of PC window applications </li></ul> <p>Preferred qualifications for the ideal future caregiver include:</p> <ul> <li>Knowledge of medical terminology </li><li>Ability to type 30 WPM and/or computer keyboard skills </li></ul> <p>Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/</p> <p>Physical Requirements:</p> <ul> <li>Dexterity sufficient to operate a PC and other office equipment. </li><li>Requires extended periods of standing, walking or sitting. </li><li>Good visual acuity through normal or corrected vision. </li><li>Must be able to navigate various locations and function in a fast-paced, hectic environment. </li><li>Ability to lift and transport up to 25 pounds. </li></ul> <p>Personal Protective Equipment:</p> <ul> <li>Follows standard precautions using personal protective equipment as required. </li></ul> <p>Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.</p>