<p>Practice - CIS - Cloud, Infrastructure, and Security Services</p> <p>About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.</p> <ul> <li>Please note, this role is not able to offer visa transfer or sponsorship now or in the future* </li></ul> <p>Job Role: Windows Engineer (L4)- Must have experience with Network , Windows and EUCS</p> <p>Location: Raritan, NJ (Onsite)</p> <p>Position Overview</p> <p>We are seeking a service-minded Senior Windows Engineer (L4) with specialized expertise in supporting shared shopfloor endpoints. This role is crucial for overseeing and modernizing endpoint management across a global, regulated pharmaceutical and medical devices environment. The focus is on managing Windows 10 and Windows 11 endpoints, including complex Operational Technology systems, and driving the transition from legacy (SCCM, GPOs) to modern (Intune, Autopilot, Entra) solutions. The ideal candidate will demonstrate a data-driven mindset, excel in cross-functional collaboration, and be comfortable providing final-tier (L4) escalation support for critical Windows issues. Experience with Linux (Ubuntu) at an L2 level, Tableau reporting, and IT support in manufacturing or lab environments is a strong plus.</p> <p>Key Responsibilities</p> <ol> <li>Windows Engineering & Troubleshooting (L4) </li></ol> <ul> <li>Serve as the final escalation point for complex endpoint and OS issues in a large-scale enterprise. </li><li>Troubleshoot interactions between Windows devices, networks, firewalls, and Active Directory. </li><li>Collaborate with cross-functional teams (network, AD, InfoSec, etc.) to ensure seamless system performance. </li></ul> <ol start="2"> <li>Endpoint Management & Modernization </li></ol> <ul> <li>Govern enterprise endpoints using SCCM, Intune, Autopilot, and Entra, ensuring security and compliance. </li><li>Maintain and optimize Group Policy Objects (GPOs), leading the transition from traditional to modern management practices. </li><li>Oversee basic deployment and reporting tasks through SCCM, leveraging data-driven analysis for continuous improvement. </li></ul> <ol start="3"> <li>Cloud & Virtual Desktop </li></ol> <ul> <li>Deploy and support Windows 365 or Azure Virtual Desktop solutions. </li><li>Integrate zero-trust frameworks and security baselines in partnership with InfoSec. </li></ul> <ol start="4"> <li>Provisioning & Automation </li></ol> <ul> <li>Oversee imaging and deployments for both traditional (SCCM, GPO) and modern (Intune, Autopilot) provisioning methods. </li><li>Develop PowerShell scripts and other automation tools to streamline processes and reduce errors. </li></ul> <ol start="5"> <li>Regulatory Compliance & ITIL </li></ol> <ul> <li>Operate under GxP guidelines, ensuring strict adherence to documentation and validation requirements. </li><li>Follow ITIL best practices (Change, Incident, Request, Problem, Knowledge) in ServiceNow or similar ITSM platforms. </li></ul> <ol start="6"> <li>IT Support in Manufacturing/OT Environments </li></ol> <ul> <li>Provide hands-on and remote support within manufacturing and Operational Technology (OT) settings. </li><li>Focus on supporting shared manufacturing systems, which are critical to production and not typical end-user systems. </li><li>Ensure alignment with pharmaceutical compliance and safety protocols. </li></ul> <ol start="7"> <li>Reporting & Analytics </li></ol> <ul> <li>Utilize Tableau or similar BI tools to create data visualizations and actionable insights. </li><li>Communicate findings to stakeholders, championing a data-driven mindset across the organization. </li></ul> <ol start="8"> <li>Collaboration & Continuous Improvement </li></ol> <ul> <li>Partner with global and regional teams to standardize endpoint management processes. </li><li>Identify opportunities to enhance reliability, security, and user experience through technology and process innovation. </li><li>Embrace emerging technologies and champion an automation-first culture. </li></ul> <p>Qualifications & Requirements</p> <ul> <li>Education & Experience </li><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). </li><li>8+ years of hands-on experience in Windows engineering in large, enterprise-scale environments. </li><li>Proven track record resolving complex OS, network, and infrastructure challenges. </li><li>Experience supporting shared OT systems. </li><li>Technical Proficiency </li><li>Expert in SCCM, Intune, Autopilot, Entra, and Active Directory/GPO management. </li><li>Familiarity with Windows 365 or Azure Virtual Desktop solutions. </li><li>Strong PowerShell scripting or comparable automation skills. </li><li>Competency in BI tools for reporting. </li><li>Knowledge of networking and firewall fundamentals. </li><li>Regulatory & ITIL Knowledge </li><li>GxP or other regulated-industry experience strongly preferred. </li><li>Practical exposure to ITIL frameworks and ServiceNow (or similar ITSM) tools. </li><li>Soft Skills </li><li>Service-Minded Approach: Demonstrated commitment to high-quality customer support. </li><li>Data-Driven Mindset: Analytical approach for continuous process improvement. </li><li>Communication: Excellent verbal and written skills for both technical and non-technical audiences. </li><li>Collaboration: Skilled at partnering with cross-functional teams, including manufacturing/OT areas. </li><li>Adaptability: Openness to new technologies, methods, and best practices. </li></ul> <p>Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:</p> <ul> <li>Medical/Dental/Vision/Life Insurance </li><li>Paid holidays plus Paid Time Off </li><li>401(k) plan and contributions </li><li>Long-term/Short-term Disability </li><li>Paid Parental Leave </li><li>Employee Stock Purchase Plan </li></ul> <p>The Cognizant community:</p> <p>We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.</p> <ul> <li>Cognizant is a global community with more than 300,000 associates around the world. </li><li>We don't just dream of a better way - we make it happen. </li><li>We take care of our people, clients, company, communities and climate by doing what's right. </li><li>We foster an innovative environment where you can build the career path that's right for you. </li></ul> <p>About us:</p> <p>Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com</p> <p>Our commitment to diversity and inclusion:</p> <p>Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.</p> <p>Disclaimer:</p> <p>Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.</p>